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All FAQs
Now Create Portrait Dimension Images for Instagram
You can now create portrait images through Journal and it's simple as clicking "portrait".
Can I Use Journal for a Personal Brand (Without a Logo)?
Absolutely! While Journal was designed to help bookkeepers and accountants show up professionally with a brand, it works just as...
How to Use the Advanced Design Editor in Journal
The Advanced Design Editor is where you can make deeper visual tweaks to your Journal slides when you need to make an edit to one...
My logo is really small, how can I make it look bigger?
If your logo looks tiny in your Journal posts, don’t worry — there’s a simple fix! Here’s how to get that bold, professional logo look...
My payment has failed, how can I keep using Journal?
It happens, don't worry. If your payment has failed because you didn't have enough funds in your account at the time the payment was...
Can I create a post from scratch in Journal?
Want to skip the AI and craft your social media post entirely on your own? Journal makes it super simple! Here's your step-by-step guide:...
How can AI write a social media post for me in Journal?
How to Use AI to Craft the Perfect Social Media Post in Journal Creating engaging social media content just got easier with Journal's AI...
How can I add extra posts to my recurring schedule in Journal?
Are you looking to expand your social media presence without the stress of constant manual scheduling? Journal's recurring schedule...
Can I reuse testimonials in Journal?
Can I reuse testimonials in Journal? Yes, you absolutely can reuse testimonials in Journal! Here's how and why this is a game-changing...
Can I save my posts in Journal to use again later?
Absolutely. When you create a post in Journal, you can save it for future use. Here's how: Once your post is ready and sitting in your...
How do I create my own content with Journal
You can easily add your own content, images, or designs directly into Journal. Here’s how: To create completely original content, click...
How to add your own content to Journal
Can I Add My Own Images and Content to Journal? Absolutely! Journal makes it easy to showcase your unique style and personality with your...
Why do I need to connect to Sisoma?
When you connect your social media accounts from Journal to your LinkedIn and / or Meta (Facebook and Instagram) account, you'll be asked...
Can I customise the design templates?
Yes! Journal includes multiple post types (testimonial, insight, team post, etc.) with beautifully designed templates. You can: Pick a...
How do I set up my branding in Journal?
Head to Settings > Branding in your Journal dashboard. From there you can: Upload your logo (PNG format, 500x200px recommended,...
Is Journal for Personal or Business Use?
Short answer: Both — and here’s why that matters. One of the biggest challenges we see in the bookkeeping industry is that while you...
Can I have a full walk through of how to do EVERYTHING?
Yes — and we’ve made it super easy for you to get up and running fast, even if you’re not a “tech person.” We’ve created a step-by-step...
What Does the AI Actually Do?
Journal’s AI helps you: Turn rough ideas into polished captions Rewrite news headlines in your tone of voice Fill out content schedules...
How Do I Set Up My Recurring Social Media Schedule?
To set your posting schedule: Go to the Recurring Schedule tab in your Journal dashboard Either click in the box of the day and week you...
How do I connect my social media accounts?
To post directly from Journal, you need to connect your social accounts: Log in and head to Settings > Platforms Follow the insructions...
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